‘Investing in our People and their safety remains core’

Our investment in the Career Retail Wage for our store teams and ongoing focus on training and development are reflected in record levels of engagement among our teams across the business.

In terms of Health and Safety, our safety record continues to progress, with measures improving and remaining a key area of focus. We have introduced a number of specific initiatives, including:

  • Situational Awareness training to give teams skills to de-escalate conflict situations
  • Cross-functional Health and Safety teams that co-ordinate and align the functional areas of focus, and identify companywide issues and solutions
  • Lead indicators for Health and Safety through our store network, with monthly updates from each region on the safety conversations the teams have been having in store, which builds awareness and understanding


‘Our safety record continues to progress, with measures improving and remaining a key area of focus’