Our people remain our biggest asset and the key to our success.
Team engagement remains high and it is the ongoing enthusiasm and commitment from our team members, both in stores and at our support office, that enable us to deliver excellent results for our customers and shareholders.
Team member training has focused on product knowledge, along with providing our customers high-quality experiences; this is reflected in our increased customer satisfaction numbers year-on- year.
For the sixth consecutive year we were a finalist in IBM Kenexa Best Places to Work, maintaining a place in their Hall of Fame. We were also the winners of the 2016 Retail Employer of the Year.
Keeping people safe in our stores is of utmost importance to us and our ‘Take Time to Think’ programme keeps that front of mind for our teams going forward.