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Supplier Support

Supplier Support

TWG Distribution Centre Bookings System (C3 Reservations)

The Warehouse Group has recently implemented an online booking system that enables suppliers and carriers to initiate their own bookings.

The new system enables synchronising booking requests with dock availability, automated communication to all supply chain partners and the ability to measure the performance of the supply chain.

The system enables suppliers and carriers to initiate their own bookings, plan and select available booking slots, obtain instant booking confirmations and automated booking confirmations avoiding the need to email or phone to coordinate.

Most carriers have now been onboarded and we invite all suppliers and other parties not yet using this system to contact our team at [email protected]

They will receive:

  1. The URL
  2. User ID
  3. Temporary Password
  4. User guide

Following is a number of easy to follow videos that will support you with the new application:

Getting started
  • C3 Reservations Technical Requirements
  • How to log in to the C3 tool.
  • How to change your background colour/theme
  • How to switch your layout view

 

Home Page Overview
  • C3 Reservations homepage overview
  • How to use the search icon
  • How to search purchase orders (PO) using the PO page
  • Where to apply filter
  • How to refresh the purchase order (PO) list
  • How to access purchase order (PO) cart
  • How to change the distribution centre (DC) location
Requesting a Booking
  • New reservation: container booking
  • New reservation: truck delivery
  • Creating a booking using the purchase order (PO) page
  • Creating a booking using the purchase order (PO) list or the PO card option
Booking Exceptions
  • How to consolidate prepared bookings
  • How to request a delivery time for prepared bookings
  • How to add purchase orders (PO) to a standing appointment
  • How to cancel a standing appointment
  • How to add the purchase order (PO) to an existing booking
  • How to reschedule a booking
C3 account management
  • C3 Account management overview for supplier or carrier
  • Associated suppliers or carriers to the account you are managing
  • How to create a user account under the account you're managing
  • How to add, edit, and delete users under the account you're managing

Frequently Asked Questions

Error Messages and Booking Restrictions

Q: Why do I receive an error message when trying to make a booking for tomorrow?
A: Our system locks the next day's shift from 3 p.m. the previous day to enable our operations team to prepare for the following day's deliveries. For urgent bookings, you may contact [email protected].

C3 Reservations Booking Process

Q: What is the difference between "Preparing" and "Requesting" a booking?
A: "Preparing" a booking allows suppliers to workflow the delivery to their preferred carrier to confirm the booking details. In contrast, "Requesting" a booking enables both suppliers and carriers to make a booking when the date and time options are known.

Purchase Order Visibility

Q: Why can't I see my supplier's purchase order?
A: If a supplier has only one carrier per site, we can set up a rule to automatically push purchase orders to that carrier. Please contact our support team if you need assistance.

Courier Bookings

Q: Why can't I see a courier option in the POs tab?
A: Courier bookings can be made using the "New Reservations" button. Please note that these bookings are not tied to system-generated purchase orders.

Limited Availability

Q: What does it mean if there is limited availability in the booking slots?
A:  Limited availability indicates that the Delivery Centre (DC) has reached near-capacity for that day, restricting the number of bookings that can be accommodated. If you successfully book a limited availability slot, our Supplier Engagement Team will review your request. You will receive a notification regardless of whether your booking is approved or rejected, and if necessary, you will need to select an alternative time slot/date.

South Island DC Courier Deliveries

Q: What are the best time slots for courier deliveries to the South Island DC?
A: The South Island DC accepts courier bookings between 1 pm and 2:30 pm on weekdays.